Privacy Policy

Voyage Travel Sdn. Bhd.
Company No.: 202601011377 (1673475P)
Effective Date: 1/1/2026

Introduction

Voyage Travel Sdn. Bhd. (“we,” “us,” “our,” or “Voyage Travel”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws.

By using our services, including but not limited to flight ticket bookings, accommodation rentals, event management, tour packages, and other travel-related services, you consent to the practices described in this Privacy Policy.

Scope of Policy

This Privacy Policy applies to all personal data collected through:

Our website (https://voyagetravel.my)
Mobile applications (if applicable)
Email communications, WhatsApp, and other messaging platforms
In-person interactions at our office or through our representatives
Third-party platforms or partners where you engage with our services

Definition of Personal Data

Personal data refers to any information that can identify you directly or indirectly, including:

Name, address, and contact details
Identification documents (NRIC, passport)
Payment information
Travel preferences and booking history
Photos, videos, or shared media
Cookies and tracking data

Collection of Personal Data

Directly from You

When making bookings or inquiries
When subscribing to promotions
When participating in surveys
When contacting us via email or WhatsApp

Automatically

Through cookies and tracking tools
Through analytics services

From Third Parties

Travel partners, airlines, hotels
Social media platforms

Purposes of Collecting and Using Personal Data

Service Fulfillment

Processing bookings and payments
Communicating travel updates

Customer Support

Responding to inquiries
Handling travel disruptions

Marketing and Promotions

Sending promotions (with consent)
Personalizing services

Legal and Regulatory Compliance

Complying with laws
Preventing fraud

Business Operations

Improving services
Market research

Disclosure of Personal Data

We may share personal data with:

Airlines, hotels, and service providers
Business partners
Legal authorities
Affiliates

Data Security

We implement technical and organizational measures to protect your personal data including encryption, system security updates, and restricted access.

Retention of Personal Data

We retain personal data only as long as necessary or as required by law. Data will be deleted securely afterward.

Your Rights

Under PDPA, you have the right to:

Access your data
Request corrections
Withdraw consent
Request deletion (subject to legal obligations)

Cookies and Tracking Tools

We use cookies to enhance browsing experience and analyze website traffic. You may manage cookies via browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Updates to This Privacy Policy

We may update this policy periodically. Updated versions will be posted on our website.

Contact Us

Voyage Travel Sdn. Bhd.
No. 6, Jalan Perdana 4,
Taman Segar Perdana,
43200 Cheras, Selangor, Malaysia

Email: voyagetravelhq@gmail.com
Hotline / WhatsApp: 018-223 3379
Website: https://voyagetravel.my/